Does the agent reply on its own?

No. It reads the thread and prepares a reply. It sends only when you tell it to, and the reply is emailed to the customer.

Where do support messages come from?

From your portal's Contact page and the Contact tab in the widget on your site.

Can I turn a support message into a feature request?

Yes. Ask your agent to log it as a post, or create the post in the dashboard, then link it to a task.

What happens to archived messages?

They leave the active inbox and stay in its history. You can set a message back to new.

How much does LotsTeam cost?

Plans start at $24 a month for 3 projects, or $9 per project a month from credits without a plan. Organizations and team members are unlimited. Every feature comes with every project. Current prices are on lots.team/pricing.

Support inbox

A support inbox next to your feedback and tasks

The LotsTeam support inbox collects messages from your portal's Contact page and the Contact tab in your site widget. Your AI agent reads each thread and drafts a reply, and sends only when you tell it to. You also work the inbox in the dashboard, next to the posts and tasks it relates to.

Try it free Connect your AI agent

Ask your agent

Type it in the chat you already have open. The change lands in your workspace.

“Draft replies to every unanswered support message. I will review before you send.”
Reads each thread and prepares a reply
“Send the reply to the billing question from this morning.”
Sends the reply; the customer receives it by email
“Archive the vendor spam in the inbox.”
Archives up to 50 messages at once
“Log the feature request in that message as a post.”
Creates a post with who asked

Or work in the dashboard

The same records, with the full controls your team uses every day.

1
Add the widget to your site; it has a Contact tab. Your portal also has a Contact page where people pick a reason for writing.
2
New messages land in the project's support inbox. Open a thread to read it and reply.
3
Mark messages read or archived. Archived messages stay in the inbox history.

The facts

Two ways in: your portal's Contact page and the widget's Contact tab.
Reasons people can pick include technical support, bug report, feature request and billing question.
Three states: new, read and archived. Your agent can update up to 50 messages at once.
A sent reply is emailed to the customer.
Turn a message into a post and link it to a task, so the request is not lost in the inbox.
Plans start at $24 a month for 3 projects, or $9 per project a month from credits without a plan. Organizations and team members are unlimited.

Questions

Does the agent reply on its own?: No. It reads the thread and prepares a reply. It sends only when you tell it to, and the reply is emailed to the customer.
Where do support messages come from?: From your portal's Contact page and the Contact tab in the widget on your site.
Can I turn a support message into a feature request?: Yes. Ask your agent to log it as a post, or create the post in the dashboard, then link it to a task.
What happens to archived messages?: They leave the active inbox and stay in its history. You can set a message back to new.
How much does LotsTeam cost?: Plans start at $24 a month for 3 projects, or $9 per project a month from credits without a plan. Organizations and team members are unlimited. Every feature comes with every project. Current prices are on lots.team/pricing.

More of LotsTeam

Start with 10,000 free credits, valid for 90 days. No card required.