Privacy Policy
We take your privacy seriously. This policy explains how LOTS Tech Services collects, uses, and protects your personal information when you use Lots.Team.
GDPR Compliant
Full compliance with EU data protection regulations
Transparent
Clear information about data collection and usage
Your Rights
Full control over your personal data
1Introduction
LOTS Tech Services ("we," "our," or "us") operates the Lots.Team platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Contact Information:
LOTS Tech Services
Kariyakulam, Nanguneri
Tirunelveli, Tamilnadu
India - 627110
Email: contact@lotstech.com
Website: lotstech.com
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when:
- Creating an account (name, email address, password)
- Setting up your organization and projects
- Connecting custom domains to your projects
- Making payments via Polar (billing information processed securely)
- Using Google OAuth for authentication
- Contacting our support team
- Subscribing to our newsletter or marketing communications
2.2 Usage Information
We automatically collect certain information when you use our Service:
- Log data (IP address, browser type, operating system, pages visited)
- Device information (device type, unique device identifiers)
- Usage patterns (features used, time spent, click patterns)
- Performance data (page load times, error reports)
2.3 Content Information
We store and process the content you create on our platform:
- Feedback submissions from your customers
- Tasks and roadmap items you create
- Changelog entries and updates
- Customer data and contact messages
- Notes and internal documentation
- Project configuration and appearance settings
- Widget customization and settings
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences and settings
- Analyze usage patterns and improve our Service
- Provide personalized content and features
3How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- • Provide and maintain our Service
- • Process your transactions
- • Manage your account and preferences
- • Deliver customer support
Communication
- • Send service-related notifications
- • Respond to your inquiries
- • Send marketing communications (with consent)
- • Provide important updates
Improvement
- • Analyze usage patterns
- • Improve our Service and features
- • Develop new products and services
- • Conduct research and analytics
Legal Compliance
- • Comply with legal obligations
- • Protect our rights and interests
- • Prevent fraud and abuse
- • Enforce our terms of service
4Legal Basis for Processing (GDPR)
Contract Performance
Processing necessary to provide our Service under our Terms of Service
Legitimate Interests
Improving our Service, security, and fraud prevention
Consent
Marketing communications and optional features (withdrawable at any time)
Legal Compliance
Complying with applicable laws and regulations
5Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share your information in the limited circumstances described below.
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (Polar)
- Authentication services (Google OAuth)
- Database and hosting (Supabase)
These service providers are bound by data protection obligations and are only authorized to process your personal data according to our instructions.
5.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
6Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption in transit
- • AES-256 encryption at rest
- • Regular security audits
- • Secure data centers
Administrative Safeguards
- • Access controls and authentication
- • Employee training and agreements
- • Incident response procedures
- • Regular security updates
7Your Rights Under GDPR
If you are a resident of the European Union, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to certain types of processing
Right to Withdraw Consent
Withdraw consent for optional processing
Right to Lodge a Complaint
File a complaint with supervisory authorities
To exercise any of these rights, please contact us at contact@lotstech.com. We will respond to your request within 30 days.
8Data Retention
We retain your personal information only for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:
Account Deletion Policy
When you delete your account, all your data is removed immediately and permanently. We do not retain any backups, and recovery is not possible after deletion. This ensures your right to erasure is fully respected.
Active Account Data
Retained while your account is active to provide our Service
Deleted Account Data
All data is permanently deleted immediately upon account deletion with no recovery option
Legal Requirements
In rare cases where required by law, minimal information may be retained only to comply with legal obligations
9International Data Transfers and Jurisdiction
Geographic Jurisdiction: LOTS Tech Services is operated from India. Your information is stored and processed in accordance with Indian data protection laws.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions by the European Commission
- Data Processing Agreements with all service providers
- Explicit consent where required
10Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for material changes)
- Displaying a prominent notice on our Service
Your continued use of our Service after any modifications to this Privacy Policy constitutes your acceptance of the updated policy.
12Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email Contact
Mailing Address
LOTS Tech Services
Kariyakulam, Nanguneri
Tirunelveli, Tamilnadu
India - 627110
Website
Data Protection Officer: For GDPR-related inquiries, please mark your email with "GDPR Request" in the subject line.